Privacy Policy

August 2023

Blaze Psychology and Wellbeing is committed to providing quality services to you and protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect the information you provide to us through our website and services.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

Information We Collect

We collect various types of information when you visit our website or use our services.

1. Personal Information that includes your name, contact details and other identifiable information you provide through our website contact forms, by email or telephone or during our psychology and counselling services.
2. Non-personal Information that includes information such as your browser type, device information, IP address and browsing behaviour. This information helps us improve our website and services. Cookies and similar tracking technologies may be used to enhance your browsing experience and gather information about how you use our website.

How We Use Your Information

We collect your Personal Information for the primary purpose of providing our services to you, including psychological services and counselling tailored to your needs.

We may also use your Personal Information for communication purposes, to respond to your inquiries, send appointment reminders, and provide updates about our services. 

We may also collect your Personal Information for legal and security reasons, to comply with legal obligations and protect against unauthorized access, fraud, or other unlawful activities.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

Subject to this Policy, we may also collect and hold sensitive information and/or health information disclosed by you, including (but not limited to):

• Physical, mental or psychological health of an individual;
• A disability of an individual;
• Sexual preference / gender identity;
• Political or religious views;
• Membership or affiliation with an industry union.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose;
• With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by Third Parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the Third Party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Our Team: Psychologists, Social Workers and authorized personal may access your information to provide you with the best possible service.
• Service Providers: Third parties where you consent to the use or disclosure; and
• Legal requirement: Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in electronic client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access your personal information held by us.

If you wish to access your information, please contact us by email on [email protected] or by post to PO Box 337 Elsternwick VIC 3185.

Your request must contain your name and address, the contact number you used to access our services, sufficiently identify the information you wish to access and provide your authority if requesting information on behalf of another person.

We may charge a fee to cover our reasonable costs in meeting an access request. You will be provided with access to the information within 30 days of the request (unless unusual circumstances apply).

We are not required to give you access to your information if:

• It would be unlawful to do so; or
• Denying access is required or authorised by an Australian law or a court/tribunal order; or
• To do so would likely prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

If we do not give you access to your information you will receive written notice that explains the reason for the refusal.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Privacy Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or concerns about our Privacy Policy please contact us at:

PO Box 337 Elsternwick VIC 3185

[email protected]

By using our website or services you agree to the terms of this Privacy Policy.

Blaze Solutions Group Pty Ltd ABN: 77 100 343 299

Last Updated 17/8/2023